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OSA is providing training workshops on improving recruitment and retention of direct care staff to managers/supervisors of community and residential care facilities in South Carolina. OSA is also providing technical assistance to several facilities that have expressed an interest in being a part of a pilot study. The pilot study is being conducted to test several recruitment and retention strategies in a community residential care facility setting with the populations they serve. Once these strategies have been tested in pilot locations, they will be made available in a training package for statewide usage. An additional component of the project is being considered to duplicate this process with the personal care aide provider agencies.
The Centers for Medicare & Medicaid Services chose the South Carolina Department of Health and Human Services (SC DHHS) Medicaid agency to receive intensive technical assistance from CMS' National Direct Service Workforce Resource Center to address recruitment and retention of direct care staff in long term care community settings. The Research and Training Center on Community Living at the University of Minnesota has taken the lead in providing the technical assistance to SC DHHS and OSA.
SC DHHS in conjunction with OSA completed a needs assessment of the issues surrounding recruitment and retention of direct care staff in community residential care facilities and personal care aide provider agencies. Through the technical assistance provided by the University of Minnesota, strategy models that have been proven effective in recruitment and retention have been identified. These models serve as the basis for a training package for owners and administrators.
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