HSPM Graduate Publishes Article Online
Patrick Pianezza, MHA, recently published an article online at EMSResponder.com explaining the importance of kindness in patient care. The article, entitled “Why Being Nice is Part of Patient Care,” states that while patients don’t always remember what cool technology you’ve used to treat them, they always remember how they were treated while receiving their care. You can read the article online here.
Patrick Pianezza is a 2008 graduate of the MHA program in Health Services Policy and Management. After working on his management residency with the Studer Group in Pensacola, Florida, he accepted a one year management fellowship in Human Resources at Johns Hopkins Hospital in Baltimore, Maryland mentored by the Vice President of HR. As a fellow he worked on tracking and trending a $7.3 million dollar budget, and assisted with training and developing leaders in the areas of patient satisfaction, service recovery, employee satisfaction and engagement, and project management. He concurrently worked for Johns Hopkins Hospital Lifeline critical care transport team as a critical care paramedic. He currently works for Lexington County Emergency Medical Services as a paramedic crew chief.
EMSResponder.com is the online home of EMS Magazine, which provides EMS news and training for paramedics and EMTs, as well as other pre-hospital practitioners and public safety responders. They serve members of all EMS delivery models including fire-based EMS, municipal EMS agencies, volunteer EMS agencies and private EMS services.